EXAM SERVICE-CLOUD-CONSULTANT TUTORIALS - SERVICE-CLOUD-CONSULTANT DUMPS FREE DOWNLOAD

Exam Service-Cloud-Consultant Tutorials - Service-Cloud-Consultant Dumps Free Download

Exam Service-Cloud-Consultant Tutorials - Service-Cloud-Consultant Dumps Free Download

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To prepare for the Service-Cloud-Consultant Exam, candidates can take advantage of the various study resources and training available from Salesforce. These resources include self-paced online courses, instructor-led training, and study guides. Candidates can also join online study groups or hire a certified Salesforce consultant to help them prepare for the exam.

Passing the Salesforce Service-Cloud-Consultant exam is a significant achievement and can open up many career opportunities. As a Salesforce Certified Service cloud consultant, you will be able to work with businesses of all sizes and industries, helping them to improve their customer service processes and enhance customer satisfaction. It is a valuable certification that demonstrates your expertise in Salesforce Service Cloud and your commitment to providing excellent customer service.

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2025 Exam Service-Cloud-Consultant Tutorials - Salesforce Salesforce Certified Service cloud consultant - Valid Service-Cloud-Consultant Dumps Free Download

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Salesforce Certified Service cloud consultant Sample Questions (Q18-Q23):

NEW QUESTION # 18
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers

  • A. Customer community
  • B. Automatic call distribution
  • C. Knowledge base
  • D. Service cloud console

Answer: A,C


NEW QUESTION # 19
Universal containers is implementing salesforce knowledge and immediately wants to begin building a
repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be
accomplished?

  • A. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.
  • B. Create an FAQ article type and enable the submit articles feature on the case close page layout.
  • C. Define a data category called FAQ and assign category visibility to users in the contact centre role.
  • D. Create an FAQ article type and configure the enable suggested articles option in support settings.

Answer: B


NEW QUESTION # 20
Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change Management process to provide a foundation for its auditing and governance needs. CK also wants interactive recommendations for every department during this process.
Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?

  • A. Implement Guidance for Success and Knowledge articles.
  • B. Implement a third-party app from AppExchange.
  • C. Implement flow orchestration with Work Guides

Answer: C

Explanation:
For a full Incident Management, Swarming, and Change Management process that includes interactive recommendations, implementing flow orchestration with Work Guides is recommended. Work Guides provide step-by-step guidance and can orchestrate complex processes across departments, ensuring adherence to auditing and governance requirements while offering interactive, context-specific recommendations.


NEW QUESTION # 21
Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.
Which feature should the consultant suggest?

  • A. On-Demand Email-to-Case
  • B. Web-to-Case
  • C. Email-to-Case

Answer: B

Explanation:
For handling up to 5,000 new cases per day with the capability for customers to attach files under 10 MB, Web-to-Case is the recommended feature. This allows customers to submit cases directly through a web form, including file attachments, efficiently scaling case creation capabilities while reducing the workload on support agents.


NEW QUESTION # 22
Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

  • A. Email to care with Site
  • B. On-demand email to case with sites
  • C. On-demand email to case
  • D. Email to case with web to case

Answer: D


NEW QUESTION # 23
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